GET IN TOUCH
Talk to a real human.
Sales, support, partnerships, media — we route your message to the right team quickly.
24/7 Support
Existing customer? Chat, ticket, or email — typical response under 5 minutes.
Open a ticket →Sales & Enterprise
Custom quotes, bulk domains, dedicated servers, compliance questions.
sales@hostethics.com →
03 · Send us a message
We reply within one business hour.
For urgent support, please open a ticket via your client area. For everything else, this form works great.
hello@hostethics.com
+44 20 4525 7700
20-22 Wenlock Road, London, N1 7GU, United Kingdom
04 · Where we are
UK-registered, UK-based.
London
20-22 Wenlock Road
London, N1 7GU, United Kingdom
Registered in England & Wales
05 · Response times
What to expect.
| Channel | Typical response | Availability |
|---|---|---|
| Live chat (client area) | under 5 min | 24/7 |
| Support ticket | 15 minutes | 24/7 |
| Phone (existing customers) | Immediate callback | Business hours |
| Sales email | 1 hour | Mon-Fri, 9am-6pm UK |
| Contact form (this page) | 1 business hour | Business days |
06 · Security disclosure
Found a vulnerability?
Report responsibly to security@hostethics.com. We treat all reports seriously and respond within 48 hours.
07 · Enterprise enquiries
Custom infrastructure? Talk to us.
Bare metal quotes
Custom builds, GPUs, colocation, on-prem-parity hybrid setups.
Compliance requirements
GDPR, HIPAA-adjacent, PCI-DSS — we work with your auditors.
Agency plans
White-label dashboards, bulk pricing, dedicated account manager.
08 · FAQ
Contacting us.
Do you have phone support? +
Yes — phone support for existing customers via callback. Request from your client area or dial +44 20 4525 7700 during UK business hours.
What's your typical support response time? +
Typical first-response is under 5 min for live chat, 15 minutes for tickets. Business plans and enterprise get priority queuing.
Can I schedule a technical call? +
Yes — book a 30-minute technical review with our engineering team. Free for existing customers, £50 refundable deposit for prospects.